The Perfect Order

Currently only 45–55% of orders in the FMCG sector meet the criteria for the Perfect Order. Most companies require staff to intervene to correct mistakes or interpret information where systems and processes fall short of business needs. The pressure to meet growing demand for Day 1 for Day 2 delivery reduces further the time available for hold or reallocate decisions that are the necessary result of inefficient process. Customers are left in the dark or suffer unacceptable delays in communications that stress business relationships and make cooperation less likely.

Changing tracks – the Perfect Order Express

A few prominent suppliers have given supply chain functions responsibility for order-to-cash process improvements. They have released resource from lower-value processing tasks to improve working practice and better their trading relationships.

Maintaining service levels, these organisations have reduced processing costs by up to 30%, improved cash collection by 20% and released resource that is now focused on improving the customer experience. The results are improved forecasting, on-shelf availability and reduced inventory. They have realised benefits Beyond the Perfect Order.

Beyond the Perfect Order: Next Steps

Share your challenges with FMCG peers at our next Beyond the Perfect Order Workshop:

Learn how Simply Supply Chain’s Customer Service Benchmark has allowed FMCG companies to compare the cost effectiveness of their sales and order processes to target areas of inefficiency.

Understand how OmPrompt has helped suppliers fully automate and manage order capture and processing for every customer, in any format, and at very low cost.